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| Frequently Asked Questions |
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How do I purchase an item?
To purchase an item, first click on the image or title of that product.
Then on the following page, the product detail page, click the "Add to Cart"
button to place the item in to your shopping cart. Once you are done
shopping and you are ready to complete your purchases, please click the
"Checkout" link at the top right of the storefront page.
Who am I buying from?
We are a direct distributor and printer of art prints, posters and canvas art. By providing a wide array of art images at wholesale-direct prices, our customers have the advantage of purchasing individual pieces at volume discounts normally reserved for dealers! We feature thousands of different items from all genres. Whether you are looking for the perfect artwork for your home, apartment, or office, you will be sure to find it with us.
What is your Shipping Policy?
All sales begin processing on the day we receive payment. Processing times are 3-7 business days. All of our artwork is shipped through the United States Postal Service via First Class Mail. Delivery times are normally between 2-5 business days from the shipping date. All of our artwork is packed with care and shipped in cardboard envelopes (for smaller items) and durable cardboard tubes (for larger items). We do ship to Canada for an extra charge per item, with delivery times through Canada Post between 1-5 weeks from the shipping date. On rare occasions packages are damaged or lost due to postal service handling. Therefore, insurance is included with all purchases to assure that our customers have a positive experience. (Note that if you select framed or stretched artwork, the processing times may be longer, as detailed in the item descriptions.)
Do you ship internationally?
Yes
What is your Return Policy?
We offer refunds for any artwork that you are not fully satisfied with. The original art must be returned within 14 days of receipt along with an email notice including the item number(s). Refunds will be for the price of the artwork only. Shipping and handling cannot be refunded.
What Customer Service help do you offer?
We would like your buying experience to be as pleasant as possible. We provide customer support Monday-Friday from 9:00am-5:00pm. Our email address is (support@artlinkdirect.com). We try to respond to all emails within 24 hours of receipt and are available by phone at (414) 270-9994.
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